Our quality policy

This statement is one that we will be asking each of the producers listed on our website to sign up to. As a small, independent business ourselves, we work on the principle of trust.
If any of our customers report that any producer listed on our website has fallen short of the standards implicit in our quality policy, we will launch an immediate investigation and, if necessary, withhold their entry on our website.

We believe that clean, wholesome food results from natural sustainable farming. We do not insist that all the producers listed on our website use organic methods, but that they are opposed to intensive farming with its over reliance on chemicals.

We seek out producers who use traditional methods and, in the case of animals, humane husbandry techniques derived from an appreciation of the natural needs of domestic livestock.
tasteofengland.co.uk is committed to offering an alternative to factory farmed and industrially processed food, which our customers can enjoy in the knowledge that it has been produced with care and respect for both the environment and the consumer.

We have a policy of randomly sampling the produce offered by producers to ensure that it meets the subjective standards that are implicit in our commitment to offer 'wholesome and tasty food from sources they can trust' to visitors to our website.

In addition, we will work closely with those organisations introducing standards which allow consumers to buy with confidence.

Complaints Procedure

All complaints will be dealt with fairly. We will respond to any complaints within twenty four hours of receipt. We will aim to resolve all complaints within three working days. Any customer details passed to use are kept confidential and you will be kept informed of the complaint process.

In the unlikely event that our goods or services should fail to satisfy your requirements, please telephone our office, which is open from 09:30 to 17:00 (Monday to Friday), on: 08700 780680 Steven Roach is our Administration Manager and he will personally deal with any problems you may have. Alternatively you may communicate by fax or email to customerservices@tasteofengland.co.uk.